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26: Digitization in the Public Sector

Track Description


The track “Digitization in the Public Sector” invites papers about how advances in technology change the public sector. In particular, open data in participatory information systems changes the way public sectors operate, which is often denoted as ‘open government’. Information systems in the public sector represent both traditional IS research perspectives in relation to implementation and use, as well as novel themes driven by the emergence of new technologies and behaviors of use of information and communication technologies (ICT) among citizens, businesses, and public sector organizations.

ICT has become pervasive in all aspects of our lives and increasingly is involved in critical infrastructures. At the same time, citizens and businesses expect and demand governmental services to match private-sector services in every aspect of quality, quantity, and availability. Consequently, the public sector invests in ICT to streamline its internal processes and the interactions with citizens and businesses.

Web 2.0, big data, open data, and social media represent key research challenges in the core domain of IS. Governments are exploring the potential and exploiting the opportunity for these social media sites to aid in government information sharing and outreach. Yet limited insights exists into the factors affecting the design and use and the effectively, although it is often assumed that new means of communication can facilitate increased participation and collaboration within society. Social Media enrich communication channels and give citizens opportunities to engage in multi-directional interactions in real time. Many citizens already appreciate the comfort of internet communication and demand for easy and fast web services is growing. At the same time, issues surrounding security, privacy, confidentiality, information leakage, blurred boundaries, and online addiction must be addressed when discussing social networks and media.

Recently, government agencies have also embarked on initiatives in making their data available to their customers. These data are made accessible online and in machine-readable format where citizens as well as businesses can access and re-use these data to create innovative value-added products and services. As digitization increases in society, many questions arise about what it means to develop and maintain an open and transparent government, to engage in participatory democracy, notions of governance through transparency initiatives, co-design of open and collaborative government, how democratic/governmental institutions might be influenced through open government and transparency efforts, and research that develops and explores open and transparent government frameworks, theories, and practice.

Types of Contributions

Possible topics include, but are not limited to:

  • Transformational government and institutional change
  • Meta-analysis of e-government project outcomes
  • Surveillance, information sharing, privacy, transparency
  • E-Government education and training
  • Smart Cities
  • ICT-enabled crisis, disaster and catastrophe management
  • ICT, sustainable environment, resilient society
  • Infrastructure security, cybersecurity
  • (Big) Open data (e.g., business models, co-development, risks and opportunities)
  • Participatory government and crowd-sourcing
  • Strategies, use and implications of cloud computing in the public sector
  • Policies and governance for the network society
  • Social media & social networking and government
  • E-government policy, implementation and practice
  • The digital civil servant – government driven by robots and business intelligence
  • Public sector and emerging technologies – bureaucracy and innovation
  • Multi-channel interaction with citizens
  • Regulatory enforcement as digitalization driver
  • Community – based public service models
  • Data and process interoperability
  • Public information processing (data analytics, data and text mining, sentiment analysis, reputation management)
  • Mechanisms for increased uptake of e-services among citizen

Track Chairs

Helmut Krcmar <primary contact>

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Helmut Krcmar <primary contact>

Helmut Krcmar holds the Chair for Information Systems, Department of Informatics at the Technische Universität München (TUM), Germany since 2002 with a joint appointment to TUM Business School. Helmut served as Dean, Faculty of Informatics from 10/2010 until 09/2013. He is Deputy Director of the Center for Doctoral Studies in Informatics and its Applications and Academic Director of the SAP University Competence Center @ TUM.

Currently, Helmut serves as President Elect of the AIS. Since inception of the AIS in 1995 he has been actively involved in numerous AIS activities. Helmut has served in various capacities in the organization of AIS and its conferences. These activities were: AIS Council Europe 1996–1997; Chairman, ECIS 1996; Co-Chair, Doctoral Consortium ICIS 1999; Program Co-Chair, ICIS 2000; AE ICIS 2003 track 'Panels and Debates'; member of the 2005 AIS Council Working Group on conference model reform; Chair, ECIS Doctoral Consortium 2007; AE ICIS 2008 track ‘Featured Industries’; AE ICIS 2009 ‘Panels’ track; AE ICIS 2010 track ‘Gateway to the Future’; ICIS 2011 Region 2 International Liaison Chair; ICIS 2013 track Co-Chair, ‘Breakthrough Ideas in IS’; ECIS2014 Industry Program Chair; ECIS2015 Co-Chair Doctoral Consortium.

His research interests include Information and Knowledge Management, IT-enabled Value Webs, Service Management, Computer Supported Cooperative Work, and Information Systems for Government. He is a widely-published author (h=31) and serves on numerous editorial boards, such as ACM TMIS, Electronic Markets, ISeB, ISJ, JIT, and JSIS.

Marijn Janssen

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Marijn Janssen Marijn Janssen is Antoni van Leeuwenhoek-Professor in "ICT and Governance" and head of the ICT section of the Technology, Policy and Management Faculty of Delft University of Technology. He is also Director of the interdisciplinary Compliance Design & Management (CD&M) program.

He is member of the editorial board of Electronic Journal of eGovernment (EJEG), Electronic Commerce and Applications (ECRA) and associated editor of International Journal of E-business Research (IJEBR), international Journal of E-Government Research (IJEGR), Information Systems Frontiers (ISF) and Government Information Quarterly (GIQ).

His research is published in a large number of conference proceedings, book chapters, and international journals including, Information Systems Journal (ISJ), Journal of Organizational Computing and Electronic Commerce, Simulation Modelling Practice and Theory, Internet Research, Electronic Journal of eGovernment, International Journal of E-Government Research, Business Process Management Journal, Trends in Communication, Journal of Enterprise Information Management, International Journal of Information Management, Information Systems Management, Computers in Industry, Journal of Cooperative Information Systems, Information Systems Frontiers, Decision Support Systems, Electronic Commerce Research and Application, IEEE Intelligent Systems, and Government Information Quarterly (some papers to be published). He is winner of a large number of awards.

His research is focused on the design and service orchestration of public-private service networks and information infrastructures. Public-private networks can be characterized by interacting public and private parties having different objectives and requirements, various degrees of technology-readiness, a plurifom systems landscape, path dependencies and the need to be compliant with the regulatory environment.

Petra Wolf

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Petra Wolf

Dr. Petra Wolf received her Ph.D. in economic sciences from the University of Hohenheim. Since 2006 she has established a research group working on public information management at the chair for information systems at the Technische Universität München. Since 2012 she leads the research department information systems at fortiss. The research in this department is focused on IT management issues such as performance management, benchmarking or cloud computing in private businesses as well as in public administration.

Her individual research interests include issues in information management in public sector, E-Government acceptance and business process management for B2G processes.

Akemi Takeoka Chatfield

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Akemi Takeoka Chatfield

Akemi Takeoka Chatfield, M.B.A., Ph.D. (Business Administration: MIS & Management Sciences summa cum laude, Texas Tech University) is Director of E-Government & E-Governance Research Center/Disaster Informatics and Senior Lecturer in IT at the University of Wollongong (Australia). She was a visiting Professor at Kyoto University Disaster Prevention Research Institute under the 2010 Extreme Weather Conditions Research Program funding. Her research interests include disaster preparedness and response, networked organizations, network technology benefits realization, social media in government, government transparency, and collaborative governance. Akemi co-chairs E-Government Symposium and E-Government Track/ICT-enabled Crisis, Disaster and Catastrophe Management at the Hawaii International Conference on System Sciences (HICSS). She published in Journal of Management Information Systems, European Journal of Information Systems, Journal of Information Systems Frontier, Communications of the ACM, Information Technology for Development Journal, International Journal of Electronic Governance, Electronic Journal of E-Government, International Journal of Public Administration in the Digital Age and Government Information Quarterly.

Frank Bannister

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Frank Bannister

Frank Bannister is an Associate Professor in information systems in Trinity College. Dublin. Prior to becoming an academic in 1995, he worked in both the Irish civil service and for PricewatershouseCoopers as a management consultant. His research interests are e-government, e-democracy, on-line privacy and trust and IT value and evaluation, particularly in the public sector. He is chairman of the European Conference on e-Government, a member of the European Group on Public Administration and editor of the Electronic Journal of e-Government. Frank is a Fellow of Trinity College, Dublin, a member of the Institute of Management Consultants in Ireland, a Fellow of the Irish Computer Society and a Chartered Engineer.

Associate Editors

  • Yannis Charalabidis, University of the Aegean
  • Zahir Irani, Brunel University
  • Tomasz Janowski, United Nations University
  • Ralf Klischewski, The German University in Cairo
  • Jungwoo Lee, Yonsei University
  • Katarina Lindblad-Gidlund, Midsweden University
  • Miriam Lips, Victoria University of Wellington
  • Björn Niehaves, Hertie School of Governance
  • Jochen H. Scholl, University of Washington
  • Maria A. Wimmer, University of Koblenz-Landau

Additional Information

Track Suitability for ECIS 2015

Past ECIS, AMCIS, HICSS and similar conferences have always offered tracks on e-government or IS in the public sector. This highlights the importance of the topic (e-government itself) and the interest of the community. Therefore, we would like to continue this tradition and propose the track “Digitization in the Public Sector”. 

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