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20: Human-centred Information Systems

Track Description


In less than three decades, the advances in information technology (IT) have dramatically and irreversibly changed many aspects of our daily lives. As members of a networked society, interacting with IT has become a pervasive element in private and business life. Humans thereby constantly adjust to the latest technological circumstances and adapt their routines and habits accordingly. Adaptation, however, has to be seen as an interactive process, in which not only the users adjust to IT but where also IT adjusts to the individual users. Due to the nature of human information processing, interacting with IT induces considerable affective processes in the users. Depending on the design of the system and the users’ individual characteristics, these processes can result in a rewarding user experience with positive effects on user productivity and performance. They can, however, also result in notable stress perceptions with detrimental effects on human well-being, health and performance, a phenomenon referred to as technostress. Building on these insights, human-centered information systems dynamically adjust to the user by taking into account the users’ cognitive and affective processes, their individual capabilities, preferences and needs, as well as additional context data in order to improve human-computer interaction.

The aim of this track is to provide new insight into the users’ cognitive and affective processes during human-computer interaction as well as the implications of specific design elements of human-centred information systems (e.g., gamification, integration of biosignals, serious games, and social cues). Furthermore, this track particularly features IS design science research that aims at designing human-centred information systems. A promising approach in this regard is the design of neuroadaptive information systems, i.e., information systems that assess neurophysiological parameters (e.g., electroencephalography, eye-tracking, heart rate, muscle tension, skin conductance) of the user in real time and adjust interfaces accordingly. Such systems have the potential to adjust interfaces and business processes to the users’ current affective state in order to facilitate human information processing, learning and decision making, make human-computer interaction less stressful, and improve overall user experience and performance.

Types of Contributions

  • Affective Processes in Technology Adoption
  • Emotions in Human-Computer Interaction
  • Ergonomics and Information Systems
  • Flow Experiences
  • Human-Centred Design
  • Human Information Behavior
  • Information Systems and Addiction
  • Morphing interface
  • Nature and Measurement of Technostress
  • Non-intrusive Neurophysiological Measures
  • Neuroadaptive Information Systems
  • NeuroIS Methods and Tools
  • Serious Games and Biofeedback
  • Social Media and Technostress
  • Usability / User Experience Engineering

Track Chairs

Marc Adam <primary contact>

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Marc Adam <primary contact>

Marc T. P. Adam is a Lecturer in Information Technology at the School of Design, Communication and IT at the University of Newcastle, Australia. He received a Ph.D. in information systems from the Karlsruhe Institute of Technology. His research interests include human-computer interaction, electronic commerce, NeuroIS, serious games, and design of information systems. He has published articles in Journal of Management Information Systems (JMIS), International Journal of Electronic Commerce (IJEC), Journal of Neuroscience, Psychology, and Economics (JNPE), and others. He was in the program committee of “Gmunden Retreat on NeuroIS 2014”, “International Conference on Electronic Commerce 2011”, “International Conference on E-Business Technology and Strategy 2012”, and others.

Pierre-Majorique Léger

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Pierre-Majorique Léger

Pierre-Majorique Léger is a full professor in information technologies at HEC Montréal. He holds a Ph.D. in industrial engineering from École Polytechnique de Montréal and has done post-doctoral studies in information technologies at HEC Montréal and NYU Stern. He is also Invited professor at Henry B. Tippie College of Business (University of Iowa) and Tuck School of Business (Dartmouth University). He is director of the ERPsim Lab and co-director of Tech3Lab. He is the principal inventor of ERPsim, a simulation game to teach ERP concepts, which is now used in more than 180 universities worldwide and many Fortune 1000 organisations. He has published articles in the Journal of the Association for Information Systems, Journal of Management Information Systems, Information & Management, Technovation, Computers in human behavior, International Journal of Production Economics and many others. He is program co-chair of the Gmunden Retreat on NeuroIS.

Rene Riedl

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Rene Riedl

René Riedl is a professor for Digital Business and Innovation at the University of Applied Sciences Upper Austria and an associate professor at the University of Linz. His research activities are focused on NeuroIS, digital business and Internet research, and human information and decision behavior. He serves in different editorial roles for several scientific journals, including AIS Transactions on Human-Computer Interaction (Associate Editor) │ Business & Information Systems Engineering (Associate Editor) │ DATA BASE for Advances in Information Systems (Special Section Editor) │ Information Systems Journal (Special Issue Associate Editor) │ Journal of the Association for Information Systems (Special Issue Co-Editor) │ Journal of Management Information Systems (Special Issue Advisory and Editorial Board). He is conference co-chair of the Gmunden Retreat on NeuroIS.

Hans van der Heijden

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Hans van der Heijden

Hans van der Heijden is a Professor of Accounting at the University of Sussex, specialising in accounting information systems. He has held academic positions in the Netherlands, Denmark, and the UK and previously worked for a Big 4 accountancy firm. His research interests are at the intersection of accounting and information systems, specifically the user acceptance of information systems and decision support systems in an accounting context. Recent publications include the Journal of Information Systems, British Accounting Review, and Behavioral Research in Accounting. Prof. van der Heijden serves on the editorial board of Behavioral Research in Accounting, the European Journal of Information Systems, and the Journal of the Association of Information Systems. To date his work has been cited over 3200 times.

Associate Editors

  • Bonnie Anderson, Brigham Young University
  • Ramakrishna Ayyagari, University of Massachusetts Boston
  • Michael Bliemel, Dalhousie University
  • Alan R. Dennis, Indiana University
  • Ana Ortiz de Guinea Lopez de Arana, HEC Montréal
  • Russell Haines, Old Dominion University
  • Alan R. Hevner, University of South Florida
  • Stefan Klein, University of Münster
  • Nicholas S. Lockwood, Missouri University of Science and Technology
  • Alexander Maedche, University of Mannheim
  • Lennart Nacke, University of Ontario Institute of Technology
  • Sylvain Sénécal, HEC Montréal
  • Hong Sheng, Missouri University of Science and Technology
  • Monideepa Tarafdar, Lancaster University
  • Kanliang Wang, Renmin University of China
  • Peter Walla, University of Newcastle
  • Christof Weinhardt, Karlsruhe Institute of Technology

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