May 26, 10.30 – 17.00 (Fürstenberghaus, Room  F234)

Workshop Organizers

Daniel Beverungen*, University of Muenster, Germany, daniel.beverungen@ercis.uni-muenster.de
Tilo Böhmann, University of Hamburg, Germany, tilo.boehmann@uni-hamburg.de
Christoph Breidbach, University of Melbourne, Australia, christoph.breidbach@unimelb.edu.au
Ken Peffers, University of Nevada, Las Vegas, USA, ken.peffers@unlv.edu
Ada Scupola, Roskilde University, Denmark, ada@ruc.dk
Virpi Kristiina Tuunainen, Aalto School of Economics, Finland, virpi.tuunainen@aalto.fi

Agenda and Location

The workshop will start at 10.30 am in Room F234, which is right at the main conference location of ECIS (the so-called Fuerstenberghaus). Please consult the detailed map at http://ecis2015.eu/conference/venue for directions. The complete agenda for the workshop can be found here.

Theme of the Workshop

An increasing number of activities of public and private organizations are engineered and managed as services, often creating innovations for economic growth and social welfare. This development is mirrored in the domain of information systems (IS), and becomes evident in the use of services as the organizing logic for providing IS, in the use of services as an architectural paradigm (SOA), and in the design of Cloud/Internet-based services for information, processes, applications, and IT-infrastructures. Moreover, the increasing amalgamation of information and communication technology (ICT)-enabled corporate and consumer services offer substantial opportunities for service innovation. Examples for augmenting the physical world with services include Near Frequency Communication (NFC)-enabled frequent flyer cards at Air New Zealand that facilitate check-in and identity verification, mobile ticketing for public transportation services, apps for music festival participants to interact, or tablet-based services for ordering food and drinks at a casino or restaurant. Often, the focal points are the infusion of ICT into services and transferring service-dominant logic thinking into ICT development and use.

The IS discipline needs to advance research on phenomena related to IS as a service and IS-based services. Researchers and practitioners suffer from a lack of theory-rooted knowledge for engineering and managing services as well as leveraging IS for service innovation. At the same time, the advent and success of the service paradigm challenges previously established concepts in the IS discipline, such as the separation between corporate IS and consumer IS, or internal IS and external services. Service-focused research in IS thus needs to create and refine concepts, models, methods, and systems to reflect these developments.

Format of the Workshop

The workshop will be performed as a one day event and includes three sessions for presenting and discussing high quality, but premature, research on Service Engineering and Service Management. The workshop is followed by a general SIG Services assembly and a social event for all workshop participants.

Program Committee

Anu Bask, Aalto University, Finland
Roman Beck, Copenhagen Business School, Denmark
Sue Conger, University of Dallas, USA
Haluk Demirkan, University of Washington, USA
Erwin Fielt, Queensland University of Technology, Australia
Axel Korthaus, Victoria University, Australia
Jan-Marco Leimeister, University of St.Gallen, Switzerland
Angela Lin, University of Sheffield, UK
Furen Lin, National Tsinghua University, Taiwan
Rikard Lindgren, Chalmers University, Sweden
Martin Matzner, University of Muenster, Germany
Kathrin Möslein, University of Erlangen-Nürnberg, Germany
Oliver Mueller, University of Liechtenstein, Liechtenstein
Jens Poeppelbuss, University of Bremen, Germany
Fredrik Svahn, Chalmers University, Sweden
Mary Tate, Victoria University of Wellington, New Zealand
Tuure Tuunanen, University of Jyväskylä, Finland
Fons Wijnhoven, University of Twente, Netherlands

Plan for Proceedings

No proceedings are planned to be published from this workshop, since premature research will be presented and discussed that will be handed in to top IS conferences and journals and must not be made available before in order to not diminish the originality of the results. In addition, we do not want to draw mature research away from the regular Service Science track hosted at ECIS 2015, which is conducted by the SIG Services, too.

Target Audience

The primary target audience includes all current members of the AIS SIG Services, as well as any other researchers interested in investigating and designing IT-based services. In particular, we encourage PhD students to hand in research-in-progress papers on their own dissertations that are performed in the area of Service Engineering and Service Management.

Schedule of the Workshop

28.11.2014: Submission deadline for regular research-in-progress papers at ECIS 2015
15.03.2015: Submission deadline for papers handed in to the workshop only
01.04.2015: Two reviews to be performed on each submission
10.04.2015: Final acceptance decisions and notifications made to researchers
26.05.2015: Workshop day in Münster

Submissions

Please use the ECIS 2015 template for research-in-progress papers for all submissions made to the workshop. The papers must not exceed 7 pages and must include an abstract of up to 200 words. On top of the paper, please indicate if the paper is (a) a research paper you want to present in the research session of the workshop, or (b) a doctoral thesis paper that you want to present in the doctoral consortium session of the workshop.

Please submit all papers to daniel.beverungen@ercis.uni-muenster.de until 15.03.2015.

Short bios of workshop chairs

Daniel Beverungen works as Privatdozent (Associate Professor) at the European Research Center for Information Systems (ERCIS), University of Muenster, Germany. In 2010, he received the doctoral degree for his work on modeling, configuring, and pricing customer solutions. In 2014, he finished his habilitation in Information Systems on interaction routines in service networks. His main research interests comprise service science management and engineering, business process management, information modelling, and the design of information systems. His work has been published in peer-reviewed academic journals and presented at major international conferences. In addition, he was involved in developing several German industry standards. Currently, Daniel is a vice president for communications of the AIS Special Interest Group Services, and spokesman of the Focus Group on Business Process Management and Skill Management for Electric Mobility Services, supported by the German Federal Government.
Link to personal web page: http://erc.is/p/daniel.beverungen

Christoph F. Breidbach is a Lecturer (Assistant Professor) at the University of Melbourne, Department for Computing and Information Systems. Prior to joining the University of Melbourne, Dr. Breidbach was a Postdoctoral Scientist at the University of California, Merced, and held visiting positions at the Indian School of Business and IBM’s Almaden Research Center. His research addresses the fundamental question of how ICTs transform service systems and has won multiple awards, including Best Paper of the Year by the INFORMS Service Science section. Dr. Breidbach’s publications appeared in the Journal of Service Research, Managing Service Quality, The Service Industries Journal, Service Science, Marketing Theory, and other outlets. He serves on the Editorial Boards of the Journal of Service Research and the Journal of Service Theory and Practice, and holds leadership positions at ISSIP, the International Society of Service Innovation Professionals, as well as the AIS SIG Services.
Link to personal web page: http://www.findanexpert.unimelb.edu.au/display/person660107

Tilo Böhmann is Head of Department of the Department of Informatics of the University of Hamburg and leads the IT management and consulting research group at the department. His research interests focus on IT management as well as service management and engineering at the intersection with information systems. His research has been published in inter320nationally recognized IS conferences and journals. Tilo holds a habilitation degree from Technische Universität München, a PhD from Hohenheim University, and a MSc in IS from the London School of Economics and Political Science.
Link to personal web page: https://www.inf.uni-hamburg.de/de/inst/ab/itmc/team/boehmann.html

Ken Peffers (Phd, Purdue 1991) is Professor of MIS, Lee School of Business, University of Nevada Las Vegas. His research followed three broad themes: evaluating IT investments, design research, and service system requirements. He was the founding editor-in-chief and publisher of the Journal of Information Technology Theory & Application, now an AIS publication. His 2007-8 paper in JMIS, “A Design Science Research Methodology for Information Systems Research”, has been cited more than any other paper in information systems published since its print date (March 2008).
Link to personal web page: http://www.unlv.edu/people/ken-peffers

Ada Scupola is a senior associate professor at the Department of Communication, Business and Information Technologies, Roskilde University, Denmark, where she is on the strategic board of the research priority area “Innovation in Services and Experiences”. She holds a Ph.D in social sciences from Roskilde University, an MBA from the University of Maryland at College Park, USA and a M.Sc. from the University of Bari, Italy. She is the editor-in-chief of The International Journal of E-Services and Mobile Applications and serves on the editorial board of several journals. In the last years 10 years she has participated to a number of national and international projects often requiring close collaboration with industrial partners mostly focusing on digital innovation, user driven innovation in service industries, digitalization of services. She has been mainly focusing on consulting, library and facility services. She has also conducted extensive work on ICT adoption and diffusion. Her research, counting about 130 publications, has been widely published in several international journals, numerous book chapters and international peer reviewed conferences.
Link to personal web page: http://rucforsk.ruc.dk

Virpi Kristiina Tuunainen is professor of information systems science at Aalto University School of Business, and director of Aalto University Service Factory. She’s the VP of Publications of the AIS, and the President of AIS SIG Services. Her current research focuses on ICT enabled or enhanced services, electronic and mobile business models, customer and community digital innovation, and creative use of ICT.  Her work has appeared in leading IS journals and conferences.
Link to personal web page: https://people.aalto.fi/index.html?profilepage=isfor#!virpi_tuunainen